We answer all e-mails, Monday to Friday 7:30am - 4pm EST. This listing only includes what is shown in the photographs. If it is not shown, please assume it is not included. This CPU has been extensively tested; we guarantee it is fully functional. This unit has cosmetic scratches and scuffs that do not affect functionality.Please make sure you are available to sign for these orders. If it is not shown, please assume it is not included, unless otherwise stated in the description. All manufacturers' warranties are void unless otherwise stated.